Request a quote
Service

Coffee Format machine installation and servicing

Regular care keeps a commercial bean-to-cup machine running reliably. As well as delivery and installation, we programme the drinks, train your staff in cleaning and provide servicing after the sale.

Before you buy

We check the available space, water supply, electrics, drainage and expected daily volume.

Delivery

We deliver the machine and accessories and connect water and drainage where applicable.

Setup

Grinder settings, doses and temperatures, the drinks menu and your on-screen graphics where supported.

Training

Daily cleaning, descaling and maintenance alerts, followed by servicing and cleaning supplies.

Milk frothing on a Coffee Format DUKE
From experience

Common causes of bean-to-cup machine faults

The most common are insufficient milk-system cleaning, limescale in the boiler or thermoblock, and ignored maintenance alerts. Regular cleaning, suitable water filtration and prompt attention to alerts help avoid most of them.

  • Clean the milk system daily, following the instructions
  • Descale when prompted by the machine
  • Use a suitable water filter on mains-fed machines
  • Use whole beans: never put ground coffee in the hopper, and avoid very oily beans
Coffee Format cleaning products
FAQ

Installation and servicing: FAQs

What does installation include?
We check the water supply, electrical requirements and drainage where applicable, install the machine, adjust the grinder and drink settings, and demonstrate the daily cleaning to your staff.
Do you train our staff?
Yes. During installation we explain how to operate and clean the machine and how to respond to its maintenance alerts. For FIT we also have a printable staff guide (in Polish).
How often should a bean-to-cup machine be serviced?
It depends on volume and water hardness. Follow the machine's prompts for descaling and filter replacement; we can help you plan servicing intervals so problems are caught early.
Do you service Coffee Format machines bought elsewhere?
Send us the model and a description of the fault using the enquiry form and we will confirm whether we can help.
What coffee works best in a bean-to-cup machine?
Medium-roast beans without a visibly oily surface are generally suitable. Very dark, oily beans can leave residue in the grinder and bean hopper. We can recommend a coffee for your menu.
Free quote

Request servicing or ask a question

Tell us your machine model and describe the fault, or ask about installing a new machine.

  • 01We select suitable models based on your daily volume, drinks and available space.
  • 02One quote covering the machine and any accessories you need, such as a milk fridge, water filter or cleaning products.
  • 03Delivery, installation, drink programming and staff training.

We reply by email. A phone number is not required. No obligation to buy.

Thank you

Thank you for your enquiry. We'll email you with a machine recommendation.

Back to the machines

Compare:
Compare
CompareRequest a quote